Google to offer free phone calls from Gmail in U.S. and Canada, rest of world can get in for small fees

Wouldn’t it be nice if you could call people directly on their phones while using a computer? Absolutely. This is what Google has set out to offer with the latest feature it has introduced to users of its popular e-mail service, Gmail. Now, Gmail users in the U.S. and Canada have the option to call people directly on their cellphones while using a computer. And while this type of service isn’t exactly new, there’s a twist to the story: Google will be offering phone calls from Gmail in the U.S. and Canada completely free of charge.
Oh yes, U.S. and Canada-based Gmail users can use Gmail to call other people’s cellphones for free, at least until the end of the year 2010. Meanwhile, Gmail users from outside of these two countries will be able to enjoy this new feature for as little as $0.02 per minute. A complete list of international calling rates can be found here: http://www.google.com/chat/voice/.
According to a post on the official Gmail blog, internal testing has shown this new feature to be useful in a lot of situations, ranging from making a quick call to a restaurant to placing a call when you’re in an area with bad reception. I can imagine some uses for this new feature myself. In fact, as a quick glance at the international calling rates shows that Gmail call rates are even cheaper than the rates from local telcos, I can already see myself using this. This just might prove useful for the upcoming holidays.
Update: Jessica Dolcourt wrote a quick review of the new Gmail calling feature for CNet’s Webware blog, and she says that overall, she was pleased with the call quality. “Calls were loud and mostly clear, however, there were a few moments of garbled voices on multiple calls. There was also sometimes a persistent high buzz that was noticeable, but that did not distract from the meat of the call. The experience was about on par for VoIP calls, which are known to break up due to variable conditions with the callers’ hardware, strength of Internet connection, and the telecommunications channels that process the voice data.”


